Limits
What the free trial includes and the ceilings that apply to every upload. Everything here is a real limit enforced by the service, not a guideline.
Free trial
The trial is a one-time allowance, not a monthly one. It does not reset.
| Limit | Value | Notes |
|---|---|---|
| documents | 50 | whichever runs out first |
| pages | 200 | whichever runs out first |
When either runs out, uploads stop being accepted and the dashboard says so. Get in touch through the contact page and we will sort out what you need.
How it is counted
A document is one file. Pages are counted per page actually read, so a ten-page PDF costs one document and ten pages.
Failed documents cost nothing. If we cannot read a file at all, it does not come off the allowance.
Nor does retrying one. A document that failed can be sent back from the dashboard, and whether the second attempt works or not, it is not charged: the first attempt was ours to get right.
Work in progress does count. A queued or processing document is already spent, so a large batch cannot be used to overrun the limit while it runs.
Files and uploads
| Limit | Value | Notes |
|---|---|---|
| file size | 20 MB | per document |
| upload size | 100 MB | per upload, across all files in it |
| formats | .bmp, .jpeg, .jpg, .pdf, .png, .tiff, .webp | anything else is refused and named back to you |
A 20-page colour scan at 200 DPI lands near 15 MB, so the file ceiling clears the largest real document with room over. If a file is refused for size or type we tell you which one and why rather than dropping it quietly.
Pages per document
We read the first 20 pages of a PDF. A longer document is still processed and the result says how many pages it had and how many we read, so a truncated document never looks like a complete one.
Retention
Trial documents and their results are kept for 30 days, then permanently removed. After that the dashboard shows the document as removed rather than pretending it is still there.
Deleting a document yourself removes the file and its extractions permanently. The audit record of the deletion is kept, so there is a trail of what was removed and when, but the content is gone.